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Global Best Spa Practices

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As the voice of the spa industry, it is critical for the International SPA Association (ISPA) to recommend best practices to encourage spas to work towards and maintain a high level of professionalism. As the spa industry expands globally, consumers expect a consistent and satisfying experience. As outlined in this document, one crucial element to becoming a great spa is providing an excellent experience.
In order to ensure that all member spas provide quality service to their guests, ISPA has adopted these global best practices. ISPA, as your global partner in wellness, puts forth these best practices for review and implementation to its diverse audience and membership.

These best practices are meant to provide guidance to all spas globally and are not regulated by ISPA. This document will be updated and changed as needed. ISPA values the diverse and rich spa cultures around the world, and acknowledges that many recommendations in this document are subject to local interpretation, laws and customs. It is recommended that all spas check with their local, state and federal authorities to comply with local laws.

DEFINITION OF SPA
Spas are places devoted to overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit.

TABLE OF CONTENTS
1. Human Resources and Staff
2. Safety
a. Facility
b. Staff
c. Guests
3. Guest Relations
4. Service and Guest Experience
5. Accounting and Business Practices
6. ISPA Code of Conduct and Ethics
7. Sustainability
8. Resources

This information is from The International Spa Association (ISPA). Click here to read original article and download the Spa report ‘Global Best Practice’.

This article is uploaded by Majbritt Thomsen, administrator on ‘Views On Tourism’.

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Posted in Best practice, Performance and management, Sustainability.


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