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Indian Hospitality in Transition: Challenges for HR

“The only constant is change, continuing change, inevitable change…” – Isaac Asimov

Hospitality India is no stranger to this maxim and now finds itself in the midst of yet another change as the hands of time whirl on. As the sector transits from a period widely accepted as the ‘Golden Age of the Indian Hospitality Sector’ to one that could well be known as that of the ‘Golden Handshake’. The challenge for the Hotel Human Resource (HR) department in the year 2009 would, thus, be in keeping the employees motivated as well as informed about the fall out of the global meltdown, which could impinge on the work environment in terms of job security, reduced growth avenues, and compensation. It will not be easy for employees to rein in their needs and aspirations and changing their mindsets will be the next challenge for HR. The scenario requires precise and timely communication with employees apprising them of the situation.

The drastic shift in world economies has led to emotional upheavals and turmoil for the employees, which would need to be identified and appropriately managed. Most employees, having not witnessed an era of pink slips and pay cuts, would also need to be psychologically counselled to avoid feelings of failure, insecurity, rejection and restlessness. On a more positive note the supply-demand imbalance in the Indian Hospitality industry means that for the average and good employees, the market still remains strong in the medium to long term. Therefore, the numbers of hotels that are likely to come up are going to ensure that there will be job opportunities in the medium to long term. This is certainly a bright spot compared to other sectors that currently look bleak.

This article is part of an article by the same name published at HVS published on 2009-05-27 and written by Natwar Nagar. Read the entire article here. This article is oploaded by Majbritt Thomsen, administrator on ‘Views On Tourism’.

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Posted in India, Performance and management.


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