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Integrating sustainability into tour operators’ business practices

Quoted from Tour Operators’ Initiative for Sustainable Tourism Development:

Good Practices

Effectively integrating sustainability into the tour operators’ business means considering environmental, social and economic aspects throughout the process of developing a holiday package.
The key operating areas where tour operators can integrate sustainability practices are:
Internal management, by taking into account sustainability principles in the management of human resources, office supplies and production of printed materials;
Product development and management, by planning tours and selecting holiday package components that minimise environmental, economic and social impacts;
Contracting with suppliers, by integrating sustainability principles into the selection criteria and service agreements of suppliers;
Customer relations, by guaranteeing privacy, health and safety standards, and providing customers with information on responsible behaviour and sustainability issues at their destinations; and
Relations with destinations, by supporting destination stakeholders’ efforts to address sustainability issues and proactively contributing to conservation and development projects.

Moreover, to ensure that activities targeted toward sustainability are comprehensive, credible and lead to long-term positive changes, it is important to integrate sustainability principles into corporate policy and management systems, and to monitor and report on performance.

Read more: Tour Operators’ Initiative for Sustainable Tourism Development

This article is written by Majbritt Thomsen, administrator on ‘Views On Tourism’.

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Posted in Best practice, Performance and management, Sustainability.

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