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LANGHAM HOTELS INTERNATIONAL – PAVING THE WAY TO A SUSTAINABLE FUTURE

Langham Hotels International (LHI) is one of the leaders in the Tourism Industry in its vision of creating a sustainable world. The hotel group, which includes icons such as the Langham Hotel London and the Langham Huntington Hotel & Spa in Pasadena, has made significant environmental improvements to their operations and have committed themselves to changing the way that they interact with guests.

Reducing LHI’s environmental footprint
In August 2007 LHI’s Chairman, Dr. K.S Lo, announced his vision “to be the most sustainable hospitality company in the world by 2010”.
Following this announcement, Mr. John Dick, Vice President for LHI’s affiliate, Eaton Hotels International, volunteered to lead the hotel groups’ environmental initiatives by using The Langham Auckland as a pilot operation for which he was the Managing Director of at the time. Mr. Dick appointed Nicholas Blake as the hotel’s Environmental Project Supervisor.
Together they brought about significant changes to the hotel’s operations by partnering with Toyota and Air New Zealand as mentors in sustainability; seeking third party auditing, benchmarking and certification with EC3 Global; and incorporating a holistic management approach that gives both colleagues and guests a sense of ownership, personal empowerment and the ability to implement positive change in their communities.
By 2008, The Langham, Auckland won the Green Ribbon Award as the most sustainable business in New Zealand.

The Langham, Auckland’s measurable successes:
1. Reduced ‘waste’ sent to landfill by 95%
2. Replaced petrol limousines with hybrid limousines
3. ‘Little’ operational changes with big impacts
4. Gauging supplier’s environmental integrity

Going the extra mile – Guest education
LHI are finding new ways to create a sustainable future that go beyond their operation’s ecological footprint. In addition to making considerable changes to the daily operations of their hotels, the group has made a commitment to influence their guests’ behaviour when they return to their homes.

In a recent interview Mr. Dick shared his gratitude for having mentors in sustainability to help start Langham Hotels International on their sustainability journey, and expressed his desire to offer the same guidance for others. The hotel group sees that the only way forward to creating a preferable future, is by sharing freely and openly innovative ideas about sustainability: “We would like to change the way our guests think and live – we need to do that in order to survive on this planet.”

Amongst their impressive list of initiatives are: a sustainability portal, aimed at guest education for the home; sharing information and promoting sustainability across the industry; and a new line of eco hotels that take a radically different approach to the hotel business and involve guests in making environmentally friendly choices.
“Everybody can make a difference, it doesn’t matter how big or small. With all of the information that is going on around us, why would you not make a difference?” Mr. John Dick, Vice President, Eaton Hotels International.

For more information on EC3 Global’s certification programs, please contact EC3 Global .

This article is quoted from EC3 Global news . The article is uploaded by Majbritt Thomsen, administrator on ‘Views On Tourism’.

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Posted in Best practice, Development, Education and qualification, Performance and management, Sustainability.


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